Client Services Inc

  • Government/Court Client Relationship Manager

    Job Locations
    US-MO-St. Charles
    Category
    Management
  • Overview

    Client Services, Inc. (CSI), an ‘A+’ BBB Accredited call center located in St. Charles, Missouri, is seeking career minded and highly motivated individuals to join our growing Government/Court collections team.  CSI was recently awarded a very large Government/Court collections MSA.  In this Client Relationship Management role, you will work closely with Government/Court clients to ensure contract requirements are being met, solve any problems that may arise and work directly with other departments when needed to reach a resolution. Along with initial implementation planning and execution, the Client Relationship Manager will be the day-to-day point-person for the Courts. CSI is open to this role working remote.

     

    We value our employees and are proud to offer: Competitive Salary, Comprehensive Insurance Benefits, Advancement Opportunities, Tuition Reimbursement and 401(k) Retirement Plan.  

    Responsibilities

    • Utilize independent discretion to analyze, determine and develop efficient processes for all Government/Court related functions
    • Interact directly with all internal departments including Operations, Business Technology, Electronic Data Interface, Accounting, etc.
    • Manage and direct the implementation of all Government/Court clients
    • Responsible for independently directing and remediating audits
    • Accountable for all Government/Court determined deadlines
    • Ensure compliance with each individual court contract and SLAs
    • Determine and resolve all issues/opportunities with processes
    • Preserve Government/Court collection specific knowledge base
    • Communicate effectively with employees and clients
    • Maintain centralized Government/Court database
    • Adhere to client, company and regulatory requirements and policies
    • Perform other duties as assigned by management based on the needs of the business
    • Travel may be required

    Qualifications

    • Government and Court collections experience
    • Experience with the Tax Offset Program and FTB Intercept Program is a preferred
    • Ability to navigate the CUBS system is preferred, but not required
    • Management experience required; management within government/court collections is preferred
    • Effective communicator including excellent written and verbal skills
    • Strong comprehension skills and detail oriented
    • Ability to prioritize and multi-task
    • Ability to maintain professionalism and confidentiality
    • Personable and tech-savvy

    Client Services, Inc. is committed to equal employment opportunities.

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