Client Services Inc

Network Services Manager

US-MO-St. Charles
Category
Information Technology

Overview

Client Services, Inc. (CSI), an ‘A+’ BBB Accredited call center located in St. Charles, Missouri, is seeking career minded and highly motivated individuals to join our team.  We value our employees and are proud to offer: Competitive Hourly Rate, Monthly Bonus Opportunities, Comprehensive Insurance Benefits, Management Advancement Opportunities, Tuition Reimbursement and 401(k) Retirement Plan. The Network Services Manager is responsible for monitoring and supporting the data center systems environment and providing essential IT services to the user community across the company.

Responsibilities

  • Manage, direct and support Network Services Service Desk staff
  • Manage training and development plans for direct reports
  • Process IT tickets and perform change management procedures
  • Standardize, document and monitor IT processes related to services provided
  • Hold regular review meetings; prioritize tasks for team, provide services and project status to the management
  • Participates in IT-related procurement processes including management and negotiation of IT purchases
  • Deliver reporting on SLA achievement
  • Lifecycle management of datacenter system equipment and end-user hardware
  • Teaching and building approach, using leadership skills to drive team-based solutions
  • Project management resulting in crave-to-grave documentation and action plans for the entire team
  • Oversee parts of and participate in the development and execution of the disaster recovery plan(s)
  • Maintain license and support agreement information for IT
  • Maintains inventory of equipment and parts as well as documentation of vendor activities
  • Adhere to all Company policies, safeguard the company's interests and act in an ethical and legal manner as well as report all violations of Company policies and procedures to appropriate management
  • Occasionally, may need to travel overseas (passport required)
  • May perform other duties as assigned or required

Qualifications

  • BS Degree in Computer Science, or related field; or the equivalent technical training AND equivalent experience.
  • Minimum 5 years of progressive responsibility in a network services lead position
  • 3 years leading and managing people and projects
  • 3 years managing computer, power, networking within a data center
  • Customer focused, team and people oriented
  • Demonstrated ability to deliver on service level commitments
  • Excellent root-cause mindset, having the ability to dive into issues when appropriate
  • Excellent oral and written communication skills
  • Call center experience highly preferred
  • PCI Level 1 Certification, ISO, SSAE 16 Certification experience
  • Risk management and Disaster Recover planning preferred

Client Services, Inc. is an equal opportunity employer. 

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